Real Ace has DPD as its logistic partner to send the orders around the globe.
Real Ace sends the orders within the Netherlands and Belgium without shipping costs. Orders shipped outside these countries, the rates as shown when placing an order will apply.
Real Ace sends the orders to its logistics partner the latest 1 working day after the order has been placed. You can stay informed about the delivery time via track & trace.
Real Ace will send an automatically generated email when the order is placed. So keep an eye on your mailbox.
Real Ace ships its products in grass paper shipping boxes. We use this sustainable packaging to have minimal impact on the environment.
No, we will start packing and shipping your Real Ace packaging as soon as possible to have it delivered to you as soon as possible.
Real Ace ships its products within the EU. If you are located outside this continent, please do send an email to support@realace.nl to see how we can assist further.
Real Ace products can be exchanged or returned within 30 days of purchase. Please keep in mind that the return terms do apply. You can request a return or exchange using our Digital Return Form
Payments
Real Ace tries to proceed refunds no later than 5 working days after receipt of the return.
Real Ace accepts various payment methods such as iDEAL, Google Pay, Apple Pay & various credit cards such as Visa, Mastercard and American Express.
